Linking Emotional Intelligence to Employee Performance: Investigating the Mediating Role of Job Satisfaction

Abstract

Purpose of the study is to explore the mediating effect of job satisfaction between emotional intelligence and employee performance. Moreover, the objective of conducting this study is to assess the relationships between the components of emotional intelligence and employee performance. Many researchers claimed that Leaders with high emotional intelligence directly affect the employees' emotions and organization climate. online survey approached is used to collect the perceptions of employees working in the banking sector of Pakistan. The sample size of 207 is selected through simple random sampling. The results of this study concludes that all the components of emotional intelligence have positive and significant relationship with the employee performance. Moreover, the mediating role of job satisfaction is proved significantly. The employees need to update and involve themselves in the trainings of emotional intelligence to improve their knowledge, skills and abilities.